Customer Onboarding Manager (m/f/d)

About Us

We are Regiondo, Checkfront, and Rezdy—three leading brands united under one mission: empowering experience providers worldwide to grow, thrive, and deliver unforgettable moments. Fueled by teamwork and the combined strength of our brands, we are dedicated to equipping tour, activity, and experience providers with the tools they need to succeed.
 

We believe experiences shape who we are—creating lasting memories, fostering connections, and offering fresh perspectives on the world. With this vision at our core, we help 20k+ businesses globally, processing more than $10 billion in bookings to date. Our solutions enable operators to streamline operations, manage online bookings, boost sales, and enhance customer experiences—whether it’s simplifying the booking process, expanding reach through multiple sales channels, or giving providers the freedom to focus on creating memorable experiences.
 

With teams across Europe, North America, Australia, and beyond, we are a fast-growing organization passionate about technology, creativity, and collaboration. Our strong foundation and deep industry expertise allow us to deliver reliable, scalable, and customer-centric solutions that empower businesses and transform the way people experience the world.

Joining us means becoming part of a dynamic, hard-working, global team shaping the future of the tours and activities industry.

We live by three core values:

• Be a Trusted Guide: Support our customers and each other with expertise and integrity.
• Shape the Future: Drive innovation and improvement in everything we do.
• Be Proud of the Journey: Celebrate successes and learn from challenges along the way.

Join our team to be part of a dynamic company that is transforming how businesses in this sector operate and succeed.

About the Role

As an Onboarding Manager, you will be the main point of contact for new customers, guiding them through the successful implementation of our software. You will deliver engaging training, configure their booking setup, and help them connect to their sales channels—including their own website and major OTAs such as Viator, GetYourGuide, and Google Things to Do.

You’ll play a key role in our customers' first experience with Regiondo—building confidence, demonstrating value, and setting them up for long-term success.

What you will do

• Own the onboarding process: From handover with Sales to go-live, you guide customers through setup and activation.
• Empowerment: Deliver engaging, tailored training sessions that empower users across roles and functions.
• Software implementation: Configure our platform to match customer requirements, collaborating with technical teams on integrations or data migrations as needed.
• Project Management: Manage multiple onboarding projects, tracking progress, resolving blockers, and keeping stakeholders aligned.
• Coordinate go-live: Ensure customers are ready to start selling online—with all key settings tested and optimized.
• Advise on best practices: Share industry knowledge to help customers maximize visibility, automate bookings, and increase conversion.
• Collaborate cross-functionally: Work closely with Sales, Customer Success, Support, and Product to ensure a seamless customer experience.

What we are looking for

• Experience in onboarding, customer success, project coordination, or account management—ideally in SaaS, e-commerce, or tourism tech.
• Proven ability to manage multiple onboarding projects and stakeholders with confidence and clarity
• Exceptional communication and training skills, both in writing and on video calls to make complex workflows feel intuitive for new users.
• Proficiency in tools like CRM software (e.g., Hubspot), project management tools, and analytics platforms.
• Solid technical foundation — comfortable configuring SaaS tools, managing data flows, and supporting integrations.
• Basic understanding of digital tools like CMS, booking widgets, APIs, or OTAs.
• A customer-first mindset with a proactive and solution-oriented attitude.
• Professional English skills are mandatory plus two of these additional languages French, German or Italian on a native/professional level.
• Bonus: Experience working with tour and activity providers or in the travel tech industry.

Perks and Benefits

• An environment that empowers you to learn, grow, and make a meaningful impact. 
• Be a part of a fast-growing, ambitious company where your work directly drives results.
• Work with ambitious, driven, and like-minded professionals in a collaborative and dynamic environment. 
• A regionally competitive benefits package.
• The chance to be a part of a dynamic and innovative company that is making a difference in the tour and activity sector. 

We’d love for you to join us on this exciting journey. Together, let’s shape the future of the leisure and tourism industry!